ORDERING AND SHIPPING INFO
Where is Handmade Expressions located?
Our U.S. office is located in Austin, TX. All of our products are shipped from India to our warehouse in Austin, where they are then shipped to you.
How can I contact you?
How can I place an order?
You can place your order online directly through our shopping cart. You can also call us to place an order, send a fax or email us at:
Ph: 512 535 5228
Fax: 734 348 9904
Do you have a paper catalog?
We do! Contact us at firstname.lastname@example.org if you would like one sent to you. They are even environmentally friendly — printed on recycled
paper with vegetable-based inks.
Do you have a minimum order?
Yes. We have a minimum order quantity by item (usually 2 to 3 pieces each), and a total minimum order value of $100. Please contact us if you have ques-
Do you sell to individuals?
No, we are a wholesale only company and partner with retail organizations to bring our beautiful products to the marketplace. If you are an individual
interested in our products, please use our Retail Partner Locator to find a store in your area. You can also write to us if you are looking for a particular item and we will help you find it. If there are stores in your area that you think should feature our products, please Contact Us.
When will my package be delivered?
Generally, orders within the continental United States will be received between 7 and 10 days after being placed.It takes about 3 business days to process an
order and between 1 and 4 days for shipping, depending on your location. By default, we ship UPS Ground, which is priced by weight, size and dimensional
weight. If you have an urgent deadline, please make note of it when you order or give us a call. Note: for trade show orders, a longer lead time may apply
due to product development.
What is your backorder policy?
Handmade Expressions will automatically adhere to the following backorder policy, unless you specifically request otherwise at the time you place your
Handmade Expressions will ship all available items for your requested ship date and automatically put any unavailable products on back order. We will
ship any backordered items that become available within 8 weeks in one combined shipment. Shipping charges for backordered items will not exceed 10%
of the value of your backorder.
Any remaining items which are still not available after 8 weeks will be automatically canceled and your original order will be closed out. At that time, if
there are any items you would still like to receive from Handmade Expressions, please place a new order. Please be sure to state clearly on your order if you
have specific backorder requests or policies, which are different than our stated policy.
Can I place an order now for a later ship date?
Absolutely. This can help ensure that all of your merchandise is available by your ship date. Just make a note of it when you order.
Do you ship International?
Yes! For shipping to Canada, standard shipping is UPS Ground. Shipping charges are typically 10%-15% of your order total, but is dependent on weight and
size of the order. UPS does door delivery but if there is a customs duty involved, you are responsible for paying UPS the duty when the package is delivered.
For international shipping (other than Canada) we use either FedEx or USPS, whichever is more time- and cost-efficient. Shipping costs largely vary
depending on weight and destination, and smaller orders tend to have proportionally higher shipping costs. For example, for a $250 order with a diverse
mix of products, shipping is generally 30%-40% of the order total, while varied orders over $500 generally have shipping charges that are 15%-25% of the
order total. The customer is again responsible for any additional customs or duties. We can of course give you an exact shipping quote before sending your
How much is shipping?
By default, we ship UPS Ground, which is priced by weight, size and dimensional weight. If you have an urgent deadline, please make note of it when you
order or give us a call. Note: for trade show orders, a longer lead time may apply due to product development. We can also use FedEx or USPS by request.
We would be happy to use your shipping account number if you specify on the order form.
Does Handmade Expressions drop ship?
No, Handmade Expressions does not normally drop ship. If you have any further questions, please contact: email@example.com.
What are my payment options?
We accept all major credit cards and checks. Checks will be made payable to: Handmade Expressions. Contact us and ask if you would like any other pay-
How can I change an order I already submitted?
You can give us a call and we will be happy to assist you with any changes you need.
I received a damaged item. What do I do?
Please contact us within 15 days of receipt of the item(s) to let us know of the damage or defect. We will work with you in order to provide a replacement or
refund/credit for the product.
If there are quality issues, we may request to see a photo of the product, so we can share this feedback with our artisans and prevent this issue from arising
in the future.