WELCOME TO MATR BOOMIE
Why did Handmade Expressions change its name to MATR BOOMIE?
The essence of our company and mission is about so much more than handmade gifts. Our new name is based on the Hindi phrase mater bhoomi for “motherland” or “Mother Earth,” which fundamentally evokes sustainability and our story from India and beyond. MATR BOOMIE speaks to honoring our roots and appreciating our origins. It is a reminder that we are all connected, that our choices and actions can dissolve boundaries, bring empowerment and make positive impacts.
How do I pronounce “MATR BOOMIE”?
What does MATR BOOMIE mean?
MATR BOOMIE literally means motherland, the creative source, the ground we walk on. Not just the places we were born, but all the places we’ve seen and felt. Transcending borders and boundaries, MATR BOOMIE alludes to the people and places who have shaped our character and woven our unique perspectives. It’s the thread that binds us all in the same great human family. It’s what we mean when we say, ALL ONE. ALL KIN.
How do I access my account?
All Handmade Expressions customers are pre-registered with www.MatrBoomie.com. Simply enter your email and Handmade Expressions website password to login here. New retail customers can also register. For assistance, email us at email@example.com, call 512-533-5228, or live chat (10am – 5pm US Central Time).
Will your old website and email addresses work?
Will your US office address change?
No, we are still located in wonderfully weird Austin, TX.
What can we expect from Matr Boomie?
PRODUCTS: INSPIRED DESIGN – With clean lines and delightful details, each piece hints at a deeper story. We craft inspired, timeless pieces that your customers will love and keep forever.
SERVICE: NURTURING CREATIVE COLLABORATION – We don’t just take your order, we carefully observe and study your business so we can bring exciting ideas and curated collections to the table. Our in-house design team loves collaborating to develop custom products to suit your season.
RELATIONSHIPS: TRUE PARTNERSHIPS – Beyond intellectual notions of fairness, equality and justice, it’s love that inspires our relationships and that drives us to do business the way we do. MATR BOOMIE is your friendly, reliable, true partner. Join our movement to create a world that’s more playful and beautiful, vibrant and diverse, thoughtful and sensitive, compassionate, kind and connected.
What exactly is Fair Trade?
Fair Trade is a market-based approach to alleviating global poverty and promoting sustainability. Fair Trade encompasses both economic and social development. Along with setting a fair price of goods and creating a safe working environment, it aims to improve the communities and livelihoods of the artisans. Learn more at Fair Trade Federation and Fair Trade USA. To learn about how MATR BOOMIE got started in Fair Trade, visit our About page.
Are your products really handmade? Who made them?
Of course! Each product is handcrafted using traditional art forms by artisans in India. You can find information about all of our partner artisans here. We partner with a network of 20,000 artisans in about 40 communities throughout India. Each has a unique story and art craft that they focus on. These products also help preserve some of these art forms.
Are your products environmentally friendly?
The majority of our products are made with environmentally friendly (natural, recycled, renewable, non-toxic) materials, and one of the values of Fair Trade is ensuring an eco-friendly working environment for the producers. Read more about our environmental and sustainability initiatives here.
Do you provide merchandising display options?
We are creating new MATR BOOMIE displays for our retail partners. Contact us with your needs and we would be happy to help.
Do you provide drop-shipping services?
Unfortunately, MATR BOOMIE is unable to accommodate drop-ship requests at this time. We currently do not have the staff or resources to guarantee that items will always be in stock or available to ship immediately. Our order minimum, however, is only $100, which is considerably low and will hopefully help accommodate retailers with limited space for inventory.
ORDERING AND SHIPPING INFO
Where is MATR BOOMIE located?
Our U.S. office is located in Austin, TX. All of our products are shipped from India to our warehouse in Austin, where they are then shipped to you.
How can I contact you?
Our phone number is (512) 535-5228. You can also email firstname.lastname@example.org or live chat (10am-5pm US Central Time).
How can I place an order?
You can order online or call, fax or email us to place an order:
Ph: 512 535 5228
Fax: 734 348 9904
Do you have a paper catalog?
We do! Request a printed or digital version here or contact us at email@example.com. Our beautiful printed catalogs are even sustainable — printed on recycled paper by a local union print shop.
Do you have a minimum order?
Yes. We have a minimum order quantity by item (usually 2 to 3 pieces each), and a total minimum order value of $100. Please contact us if you have questions.
Do you sell to individuals?
No, we are a wholesale company that partners with retail organizations to bring our beautiful products to the marketplace. If you are an individual interested in our products, please use our Retail PartnerStore Locator to find a store in your area. You can also write to us if you are looking for a particular item and we will help you find it. If there are stores in your area that you think should feature MATR BOOMIE products, please contact us.
When will my package be delivered?
Generally, orders within the continental United States will be received within 7 to 10 days. It takes about 3 business days to process an order and 1 to 4 days for shipping, depending on your location. By default, we ship UPS Ground, which is priced by weight, size and dimensional weight. If you have an urgent deadline, please make note of it when you order or give us a call. Note: For trade show orders, a longer lead time may apply due to product development.
What is your backorder policy?
MATR BOOMIE will automatically adhere to the following backorder policy, unless you specifically request otherwise at the time you place your order:
- MATR BOOMIE will ship all available items for your requested ship date and automatically put any unavailable products on back order. We will ship any backordered items that become available within 8 weeks in one combined shipment. Shipping charges for backordered items will not exceed 10% of the value of your backorder.
- Any remaining items that are still not available after 8 weeks will be automatically canceled and your original order will be closed out. At that time, if there are any items you would still like to receive from MATR BOOMIE, please place a new order.
Please be sure to state clearly on your order if you have specific backorder requests or policies that are different than policy stated here.
Can I place an order now for a later ship date?
Absolutely. This can help ensure that all of your merchandise is available by your ship date. Just make a note of it when you order.
Do you ship International?
Yes! For shipping to Canada, standard shipping is UPS Ground. Shipping cost is typically 10% to 15% of your order total, but is dependent on weight and size of the order. UPS does door delivery, but if there is a customs duty involved, you are responsible for paying UPS the duty when the package is delivered.
For international shipping other than Canada, we use either FedEx or USPS, whichever is more time – and cost-efficient. Shipping costs largely vary depending on weight and destination, and smaller orders tend to have proportionally higher shipping costs. For example, for a $250 order with a diverse mix of products, shipping is generally 30% to 40% of the order total, while varied orders over $500 generally have shipping charges that are 15% to 25% of the order total. The customer is again responsible for any additional customs or duties. We can of course give you an exact shipping quote before sending your order.
How much is shipping?
By default, we ship UPS Ground, which is priced by weight, size and dimensional weight. If you have an urgent deadline, please make note of it when you order or give us a call. Note: For trade show orders, a longer lead time may apply due to product development. We can also use FedEx or USPS by request. We would be happy to use your shipping account number if you specify on the order form.
What are my payment options?
We accept all major credit cards and checks. Checks will be made payable to: MATR BOOMIE. Contact us and ask if you would like any other payment arrangements.
How can I change an order I already submitted?
You can give us a call and we will be happy to assist you with any changes you need.
I received a damaged item. What do I do?
Please contact us within 15 days of receipt of the item(s) to let us know of the damage or defect. We will work with you in order to provide a replacement or refund/credit for the product.
If there are quality issues, we may request to see a photo of the product, so we can share this feedback with our artisans and prevent this issue from arising in the future.
Can I make a return?
We want you to be completely satisfied with our products. However, if you are dissatisfied with our product for any reason, you may make a return within 15 days of receipt of item(s). Products must be returned in their original condition with product tag and without retail price stickers.
For returns related to damaged or defective items, MATR BOOMIE will incur shipping costs for domestic customers. Any shipping costs on returns made for other reasons will be at the expense of the customer.
For quality issues arising after customer purchase and use, please contact us within 30 days of customer purchase or 60 days of your invoice. We will request a photo image of any damaged or defective items, so we can share this feedback with our artisan groups and prevent this issue from arising in the future. We can send replacements or issue a credit for the damages after review.
To initiate a return or exchange, please call us at (512) 535-5228 or email firstname.lastname@example.org. Please specify the reason for the return, condition of item(s), and whether you prefer replacements or credit to your account.
I’m an online retailer. Can I sell your products?
Of course! Customers can sell MATR BOOMIE products online through their own retail sites. We can also provide high-resolution product images for your online store. For selling on community sites (such as eBay, Amazon, etsy, etc.) please contact us first.
Can I make a custom order?
Yes! Working directly with the artisans gives us the capability of customizing our products to meet your needs. We can create products that are not available in our stock, or modify any of our existing products with custom colors, dimensions or designs. Please write to contact us to explore the beautiful options we can create for you.
Do you have any partner loyalty programs?
As a thank you to our loyal customers, Matr Boomie is excited to offer a Rewards Program. All Customers will receive 1 point for every $1 spent*. Each 100 points can be applied as a $1 credit toward your next purchase. Earned points will be visible and available to use at checkout. Points expire after 6 months. Gold Customers (customers that have spend at least $1000 in sales in the last 6 months) will receive 2 points for every $1 spent*. Each 100 points can be applied as a $1 credit toward your next purchase. Earned points will be visible and available to use at checkout. Points expire after 6 months. Platinum Customers (customers that have spend at least $2500 in sales in the last 6 months) will receive 3 points for every $1 spent*. Each $100 points accumulated can be applied as a $1 credit toward your next purchase. Earned points will be visible and available to use at checkout. Points expire after 6 months. Points can only be redeemed for orders placed online. * Points awarded for all sales except for items that are customized, discounted or have other promotions attached to them. Points earned for any purchase can be applied toward the next purchase. Points will be refunded in the case of applicable returns or credits to the invoice. Points expire after 6 months. Points will not be awarded for purchases of clearance items.
How do you avoid competition between your retail partners?
We value our retail partners and understand that offering unique products and distinguishing yourself from competitors is a key element to your success. MATR BOOMIE strives to make our products available to more consumers while ensuring our products stay unique for retail partners. We offer territory protection for retail partners that carry a strong representation of our products in their stores. We strive to do our best to work with retailers, yet MATR BOOMIE reserves the right to decline selling our products to stores within close proximity to an existing retail partner. These retail partners are also added to our Retail Store Locator.
First-time orders placed by new customers are subject to approval based on our partner territory protection policy. If there are any territory conflicts with an existing retail partner, a MATR BOOMIE representative will contact you within 2 business days to discuss the status of your order. Otherwise, we will ship your order in 3 to 4 business days.
NOTE: We work with various independent sales reps and groups and we do not check for territory conflicts for accounts represented by them. We also represent at many trade shows throughout the country and do not check for territory conflicts with accounts acquired in this way.
We try to be aware of stores in close proximity to each other, but please let us know if you have any specific concerns of conflicting retailers in your area.
For a list of retailers in your area already selling MATR BOOMIE products, please check our Store Locator.
Can I be added to your Retail Partner store locator?
We add retail stores to our Store Locator based on their partnership and fair representation of MATR BOOMIE products. The same guidelines apply as to our partnership protection policy. This is to ensure that consumers who are looking for MATR BOOMIE products will actually find them if they take the time to visit your store. We list retailers ordering over $500 within 6 months and we determine territory protection based on the accounts on our Store Locator. Please note that there may be other accounts in your area that do carry MATR BOOMIE products and will not be listed on our store locator. Again if you have any concerns, please let us know.
For what price do I resell your products?
All of the prices listed on our website are wholesale prices. You may mark up our products as you see fit.
MARKETING AND EDUCATION
Can I use your artisan pictures and stories?
MATR BOOMIE's close relationships with our partner artisans have allowed us to develop a strong library of visual content. Because of the trusting relationships we hold with our artisans, it is our effort to make sure this visual content creates an uplifting representation and not one of charity in the retail environment. We also expect all artisan images and videos to be used in conjunction with the products the artisans create. Please see our policy below:
1. REQUESTING VISUAL CONTENT
If you are our retail partner and would like to request visual content for your store or website, please first see our MARKETING RETAILER SUPPORT collateral. We have created educational materials such as posters and shelf-talkers for your convenience. If there is a specific visual you would like to use, please email email@example.com. In your request, please include the following:
- what image and/or video you would like to use
- why you would like to use it
- how you plan on using it
We will review your request and respond to you in a timely manner. MATR BOOMIE has the right to approve or deny any request.
2. TERMS OF USAGE
If we provide you visual content, you may use under the following terms:
- ARTISAN IMAGES: The images we provide can only be used in conjunction to the specific product associated with that artisan. It cannot be used on the homepage or any other general areas of your website or store without the approval of MATR BOOMIE. Any artwork you create with our artisan images will need to be sent to us for approval before use. This includes any printing or web pages.
- VIDEOS: Usage of MATR BOOMIE videos is allowed under the condition that no changes, cuts or edits are made to the video and that it is used only as it is provided. Also, it can only be used in conjunction to the products made by the specific artisan community or art form that the content is about. If you have any other specific need, please feel free to reach out to us with your request. We are committed to support your business and help create connections between the consumer and producer. We understand how much of an impact visual elements can make in forming this connection. We hope you understand our policies as they have been established for your benefit and with the trust of our producer artisans in mind.
For further enquiries, please feel free to contact: firstname.lastname@example.org.
Can I use your product images?
You can download product images from our site. You can use these images only for the purpose of promoting products that you have purchased from MATR BOOMIE.
For information about artisan images, see above.
What types of marketing materials can I receive with my order?
For every $500 you order, you get one free large poster. We do not sell these posters. With every order over $200, we include a small shelf- talker about MATR BOOMIE products.
For any other requests or custom made shelf-talkers or marketing materials, please contact us at email@example.com.