Frequently Asked Questions
Ordering with us
What do I need to know about handcrafted products?
Handcrafted products are truly unique and one-of-a-kind... just like you!
What this means is you may see some variation in color or size in your item compared to what is shown on our website.
What happens if I buy an item labeled "Assorted?"
Some of our products are upcycled from saris or have stones that may vary. This is dependent on the supply available to our artisans at the time of creation. The item shown on our website will give you an idea of how the product looks and functions overall but it will have variation in the final color or patterns that are shown due to our reliance on available materials. Think of it as a surprise that you're sure to love!
How much is shipping?
We make knowing your shipping costs easy! We charge a flat-rate of $5 to ship any order. And if you spend more than $50, shipping is free! That's it. No other fine print. Easy, right?
How soon can I expect my order to ship?
We'll get your order carefully packed and shipped out to you within 2-3 business days.
I need to make a change to, or cancel, my order. How do I do that?
Our goal is to start processing your order soon after we receive it, so we have a very small window to make order changes or cancellations - usually less than 2 hours. You can reach us via live chat or by email at firstname.lastname@example.org and we'll do our best to assist you. Our customer service hours are Monday-Friday, 8am-4pm CT (holidays may affect these hours).
I received my tracking number but it does not appear on the carrier's tracking website. What's wrong?
We email tracking to you as soon as it’s assigned to your package, which is generally several hours before the carrier collects your order from us. Once the carrier collects your order they’ll update tracking in their system. Try checking the tracking number again in the next business day or two.
How can I check the status of my order?
Click here to log in to your Matr Boomie account and view your order status.
Do you ship to international countries?
At this time, we ship to the continental United States only.
Returns & Refunds
I received my item but it was damaged in shipping. What should I do?
We want to make sure you get the item you ordered, in great condition, in your hands asap. If you receive a damaged/defective item, please visit our returns page to request an exchange within 30 days of your purchase. We will ship a replacement item to you right away at no charge.
I've changed my mind about my item. Can I return it?
We want you to be happy with your Matr Boomie purchase because when you're happy, we're happy! If you want to return a purchase, please visit our returns page to request a return within 30 days of your purchase. We will send you a prepaid mailing label so you can return the item to us in its original condition with all labels attached. Once we receive and process your return, we will deduct the cost of the prepaid label from your refund and return the remaining amount of your original merchandise cost back to the purchase credit card. Original shipping charges will not be refunded.
Can I get a gift card or credit on my account instead of a refund?
At this time, we don't offer account credit or gift cards.
How can I check the status of my return?
You will receive email notifications from us as we process your return, keeping you up-to-date on the status.
Other Interesting Facts About Shopping With Us
How do I pronounce Matr Boomie?
What does Matr Boomie mean?
Matr Boomie literally means 'motherland,' the creative source, the ground we walk on. Transcending borders and boundaries, Matr Boomie alludes to the people and places who have shaped our character and woven our unique perspectives. It’s the thread that binds us all in the same great human family. It's why we believe we are ALL ONE. ALL KIN.
What does Fair Trade mean?
Fair Trade is a market-based approach to alleviating global poverty and promoting sustainability. Fair Trade encompasses both economic and social development. Along with setting a fair price of goods and creating a safe working environment, it aims to improve the communities and livelihoods of the artisans.
Are Matr Boomie products environmentally friendly?
Not only are we focused on ensuring the legacy of traditional art forms lives on, we also believe in leaving a sustainable legacy for people and the planet. The majority of our products are made with environmentally-friendly (natural, recycled, renewable, non-toxic) materials, and one of the values of Fair Trade is ensuring an eco-friendly working environment for the producers.
How do you help the artisan communities?
It's really YOU who helps our artisan community (and we thank you for it!) Aside from working with the artisans to provide access to fair wages and opportunities for commerce, your purchase allows us to sponsor community workshops and camps that include vocational training, literacy, and vision and health care check-ups. We also work with artisan groups to improve their creation process to eliminate exposure to toxins, reduce water and fuel waste, recycle/upcycle materials, and build safer working spaces for them to practice their craft. Since 2013, customer purchases have made it possible for us to complete more than 50 important community development projects for artisan groups in India.
Where is Matr Boomie located?
Our headquarters is located in Austin, TX. All of our products are shipped from India to our warehouse in Austin, where they are then shipped to you. We also have a fantastic network of retail partners who carry Matr Boomie products in their stores. Find the store nearest you here.